Privacy Policy

Personal Information

When you engage our services or inquire about our work, we may collect:

• Your name and contact details (phone number, email address, postal address)

• Property address and details of the work required

• Payment and billing information

• Communications with us (emails, phone calls, messages)

• Information about your property condition and painting requirements

• Photos of work areas (before, during, and after completion)

• Testimonials and feedback (with your consent)

Business Information

For commercial clients and body corporate engagements, we may also collect:

• Business name and ABN/ACN

• Contact details of authorized representatives

• Property management information

• Access requirements and scheduling preferences

• Building compliance documentation

Website Usage Data

When you visit our website, we may automatically collect:

• IP address and device information

• Browser type and version

• Pages visited and time spent on pages

• Referring website or source

• General location data (city/region level)

This information helps us improve our website and understand how visitors use our services.

Direct Collection

We collect most information directly from you when you:

• Request a quote or consultation

• Book our services

• Communicate with us by phone, email, or in person

• Complete our booking forms

• Provide feedback or reviews

• Sign contracts or service agreements

Third Party Collection

We may receive information from third parties such as:

• Real estate agents or property managers

• Body corporate management

• Referral sources

• Payment processors (for transaction processing only)

Service Provision

We use your information to:

• Provide quotes and assess your painting needs

• Schedule and perform painting and maintenance work

• Communicate about project progress and any issues

• Process payments and maintain accounts

• Provide after-sales service and warranty support

• Maintain our customer database for follow-up maintenance reminders

Business Operations

We use your information for:

• Improving our services and customer experience

• Training our staff

• Quality control and performance monitoring

• Record keeping and compliance with legal obligations

• Managing insurance claims if required

• Resolving disputes or complaints

Marketing Communications

With your consent, we may use your information to:

• Send you information about our services

• Notify you of special offers or promotions

• Request feedback on completed work

• Send maintenance reminders

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

When We Share Information

We may share your personal information with:

• Our employees and contractors who need it to perform their work

• Paint suppliers for warranty purposes

• Insurance companies if required for claims

• Payment processors for transaction processing

• Professional advisors (lawyers, accountants) when necessary

• Government authorities when required by law

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Service Providers

We may engage third-party service providers to help us deliver our services, such as:

• Website hosting providers

• Email communication services

• Accounting and bookkeeping services

• IT support providers

These providers are required to protect your information and only use it for the services they provide to us.

Security Measures

We take reasonable steps to protect your personal information from:

• Unauthorized access or disclosure

• Misuse, interference, or loss

• Modification or unauthorized deletion

Our security measures include:

• Secure storage of physical and electronic records

• Password-protected systems

• Restricted access to personal information

• Regular security assessments

• Staff training on privacy and security

Data Retention

We retain your personal information for as long as necessary to:

• Provide services and maintain our customer relationship

• Comply with legal obligations (e.g., tax records for 7 years)

• Manage warranty claims and after-sales service

• Resolve disputes

When no longer needed, we securely destroy or de-identify your information.

Access Your Information

You have the right to request access to the personal information we hold about you. We will provide access unless there is a legal reason to withhold it.

Correct Your Information

If you believe any information we hold about you is inaccurate, incomplete, or out-of-date, please contact us and we will take reasonable steps to correct it.

Withdraw Consent

You can withdraw your consent for us to use your information for marketing purposes at any time. This will not affect our ability to use your information for providing services you have engaged.

Make a Complaint

If you believe we have breached the Australian Privacy Principles, you have the right to make a complaint. Please contact us first so we can try to resolve your concerns. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Contact Our Privacy Officer

If you have any questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please contact our Privacy Officer:

Email: bmpvictoria@gmail.com

Phone: 1300-305-322

Mail: Privacy Officer, Balwyn Painters

2/48 Elliott Ave

Balwyn VIC 3103, Australia

We will respond to your inquiry within 30 days.

Complaint Process

If you make a privacy complaint, we will:

1. Acknowledge receipt of your complaint within 7 days

2. Investigate the matter thoroughly

3. Respond with our decision and reasons within 30 days

4. Take steps to resolve the issue if your complaint is upheld

If you are not satisfied with our response, you can contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au